Thank you for visiting and shopping at Kyoui. Please read our Shipping Policy below.
Shipment processing time:
Please allow 1-2 business days to process your order. Orders may not be shipped or processed on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes
Kyoui ships to addresses within the U.S., and P.O. Boxes.
Order Confirmation & Shipping Tracking
You will receive a Order Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes (International Orders)
Kyoui is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Kyoui is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.