Return Policy

Last updated December 02, 2019 



Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase being delivered. All returned items must be in new and unused condition, with all original tags and labels attached. Shipping costs are non-refundable.

 

RETURN PROCESS

 

To return an item, please email customer service at info@kyoui.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging along with the RMA# and Order Number written down on a piece of paper. Mail your return to the following address:

 

Kyoui

6787 W Tropicana Ave #274  

Las Vegas, NV 89103  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.    

For defective or damaged products, please contact us at our customer service email to arrange a refund or exchange: info@kyoui.com

 
Please Note
            

     ●     Full refund of product cost (not including shipping) will be refunded once return is received and processed.   

     ●     Product must be unopened and unused to receive full refund.   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

info@kyoui.com